Terms & Conditions
These terms and conditions apply when you make a reservation:
These conditions are applicable between JEROEN SLEURS, Bruksvägen 21 81695 Åmotsbruk Sweden and you who makes a reservation and thereby agrees to write an agreement with JEROEN SLEURS according to what is written in the booking confirmation. The agreement include accommodation and possible add-on services, below called Products.
1. Responsible organizer
The responsible organizer is JEROEN SLEURS on . JEROEN SLEURS promotes Products via . JEROEN SLEURS is responsible for informing you of the information as stipulated in item 10 below and of all major changes of your reservation or changes in the specific booking conditions. For reservations including regular transport specific conditions may apply.
2. Booking and booking confirmation
The booking confirmation contains important information concerning your booking. Be aware that the content in the booking confirmation stipulates the contract conditions.
To be able to have an agreement with JEROEN SLEURS you need to be 18 years old at the time of booking. When booking as a party minimum 2 persons should be 18 years old, if no other age limits are mentioned in the booking confirmation. An ID check will be done at check-in and access will only be granted if the guest meets these requirements. You need to verify the booking confirmation by yourself as soon as you have received it. In case of possible mistakes, you need to mention that immediately.
You take responsibility about the fact that the information you supply is correct. You will inform us about any meal preferences at time of booking so we have the possibility to book the right product for you. Promises made by our booking staff that are of importance need to be mentioned in the booking confirmation so they can be relied on. We do not take responsibility for promises made by a supplier directly to you. Actual check-in and check-out times are mentioned in the booking confirmation. In the rental prices for cottages, costs for cleaning, rental of bedlinnen and towels, baby beds, child seats, toilet paper, etc are not included if not mentioned in the booking confirmation.
3. Binding booking
The booking is binding when JEROEN SLEURS has confirmed your booking and when you have paid the agreed confirmation fee within the agreed time frame or the entire sum for the reservation.
4. Payment
You shall pay the agreed price at time of booking. All reservations shall be paid in full at time of booking.
5. Delayed or non-payment
When you do not pay the confirmation fee (to be paid at time of booking) you will not receive a reminder and your booking will automatically be cancelled.
6. Change of booking
If you wish to change anything in your booking a handling fee of 500 SEK will be charged. Bear in mind that a change of arrival or departure date is being considered as a cancellation. Only extensions of existing bookings are not seen as a cancellation.
7. Cancellation
You can cancel your booking in our booking system on the website or via email on . Mail cancellation is not valid until you have received a written confirmation of the receipt of your cancellation from JEROEN SLEURS .
8. Cancellation fee
The below mentioned cancellation fees are applicable if not written differently in your confirmation.
8.1. Cancellation fees
For cancellation up to 90 days before arrival date the fee is equal to 0% of the total sum of the booking. An administration cost of 500 SEK will be deducted from the refunded advance payment. Cancellation from 89 or less before arrival date: A fee of 100% of the entire sum of the reservation is applicable.
Additional fees for booking and changes will not be paid back.
9. Mistakes and complaints
Possible complaints should in the first place be handled directly with JEROEN SLEURS and should be handled immediately.
If amendments or compensation isn´t taken place you can contact JEROEN SLEURS on the contact details you find on your booking confirmation. If you refrain from trying to find a solution during your stay or if you have not given JEROEN SLEURS the chance to solve the problem during your stay, your right to receive compensation is no longer applicable.
When you are not agreeing to the compensation offered you shall inform JEROEN SLEURS within 60 days after your departure.
9.1. Right to discontinue the contract
In the situation that your reservation can not be delivered according to the confirmation of your booking and if no replacement can be found whereby the difference with the original booking is so small that is of no importance to you (e.g. a cottage or hotel with the same standard), you have the right to discontinue this contract and to receive a refund for the value of the booking minus the share of the booking you have used. To be able to discontinue the contract you should get in contact with JEROEN SLEURS on the above-mentioned contact details as soon as you can and 3 days after your arrival at the latest.
10. Information from JEROEN SLEURS
You will receive a written confirmation of your booking once you have paid your reservation in full. You will receive documentation and other information in good time. You will be informed of major changes that influence your booking. You may enter your accommodation as from the check-in time mentioned in your confirmation.
11. Behavior
You must follow the instructions, guidelines and regulations for the entire journey and the accommodations. You will pay attention that your behavior is not disturbing or creating damage to the properties you are using. You shall not use the accommodation for any other reason as what is described in the booking (usually leisure purposes) and you will not have more guests in the accommodation as originally agreed on. It is not allowed to invite other guests to camp or reside on the facilities.
When you check-out, you will do some basic cleaning of the property (dishes, toilet, garbage…) while JEROEN SLEURS usually takes care of the major cleaning. More detailed instructions can be found in the check-in flyer. You take full responsibility for damage created during your stay. If any damage was created before your stay, you shall inform JEROEN SLEURS no later than 24 hours after check-in. In the case that you do not follow these guidelines, JEROEN SLEURS has the right to charge you for these costs.
12. Termination
When breach the above-mentioned rules and guidelines occurs in such a way, JEROEN SLEURS has the right to terminate the agreement. In case of a temporary accommodation also the owner of the accommodation has the right the terminate the contract under the same conditions as JEROEN SLEURS. In such a case you will need to leave the accommodation immediately and no refund will be granted, while you will still be responsible to compensate the costs you have created.
13. Privacy
When you are paying you also agree that your contact details will be handled by JEROEN SLEURS. The goal is to do regular guest administration and that JEROEN SLEURS has trustworthy ID documentation of its guests in case of an accident and to meet up with cancellation conditions and the administrate possible compensations and or damage. The contact details may also be used to inform insurance companies and payment companies. The guest may also be contacted for market research or for marketing purposes such as a newsletter or brochures. When booking online and also after the journey the guest may receive a follow-up email containing a questionnaire. The client´s comments are of big importance for us. The replies will be part of a larger investigation and will be published as part of that in such a way that they anonymous. As a guest you can, at any point, inform us if you do not want to be part of the investigations.
More information about this topic can be found here:
14. Conditions of handover
A handover of a reservation can only occur before the arrival day of the guests and in agreement with JEROEN SLEURS.
15. Questions related to your booking
In case of questions related to your booking you can contact JEROEN SLEURS via email:
16. Force Majeure
JEROEN SLEURS will try to manage possible risks upfront as much as possible, but sometimes, even when all was done to avoid certain situations and the consequences from it, it may be that JEROEN SLEURS is not in control. In such rare situations JEROEN SLEURS can not be held responsible and no compensation will be given. Examples of such situation could be, but are not limited to, extreme weather conditions, earthquakes, epidemics/pandemics, political instability.
We reserve the right for changes in the law and price changes that lay outside our control.
17. Disputes
In case of disputes you can contact the General Complaints Board or General Court in Stockholm, Sweden.
These T&Cs have been updated on 02 June 2020.